Customer Service Executive

Global Beauty International Pte. Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty service provider in Singapore seeks a Front Desk Executive to provide quality customer service and assist in the efficient running of the center. The role involves greeting clients, handling appointment bookings, managing payments, and maintaining records. Ideal candidates should have customer service experience, good communication skills, and be computer savvy. The position offers attractive remuneration with bonuses and professional growth opportunities.

Benefits

High Commission & Bonus

Career Growth and Promotion Opportunities

Comprehensive Insurance Coverage

Qualifications

• Preferably with experience in admin and/or customer service.
• Good work attitude and willing to learn.
• Able to work on Weekend/ Public Holidays.

Responsibilities

• Provide quality customer service at all times.
• Assist customers with enquiries regarding appointments.
• Handle payment transactions accurately.
• Maintain and accurately file records of client information.
• Keep the counters area clean and organized.

Skills

Customer service skills

Interpersonal skills

Communication skills

Team player

Independence

MS Office proficiency

Job description

Reporting to the Center Manager/ Operations Manager, the Front Desk Executive is the first contact point for clients and visitors to our center. As part of the team, the front desk executive’s role is to assist in the smooth and efficient running of the center, to adhere to protocols at all times in line with the company strategy, goals and values; and be knowledgeable about the services we provide.

For the first time, Bella Marie France (BMF) has been listed as one of The Straits Times Singapore's Best Employers 2023. The survey was based on 17,000 respondents.

Our team is expanding and we are looking for multiple positions of Front Desk Executive

Responsibilities

• Provide quality customer service at all times; greet customers in a professional, friendly and polite manner
• Proactively assist customers in an informative and helpful way on enquiries relating to their appointment bookings and follow-up promptly on customers’ requests
• Constant monitoring of the appointment system to maximize available appointment time
• Handle payment transactions and ensure accuracy of records
• To maintain and accurately file records and update client’s information
• Responsible for keeping the counters area clean and organized
• Assist with inventory management
• Any ad hoc duties requested by the center manager/operations executive

Requirements

• Preferably with experience in admin and/or customer service
• Positive attitude and good team player
• Good interpersonal skills with strong communication ability
• Good work attitude and willing to learn
• Able to work independently and as a team
• Able to work on Weekend/ Public Holidays
• Computer Savvy and proficient in MS Office

Benefits

• Attractive remuneration – High Commission & Bonus
• Career Growth, Progression, Promotion & Overseas Employment Opportunities
• Comprehensive Insurance Coverage