Customer Service Officer

SAFRA National Service Association; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service organization in Singapore is seeking a Customer Services Officer to manage front desk activities and engage with members and guests. The role requires handling enquiries, processing payments, and ensuring smooth operations at the counter. Ideal candidates should possess GCE 'O' levels and 1 to 2 years of experience in the service industry, with a friendly demeanor and customer-oriented approach. This position demands flexibility for shifts, weekends, and public holidays.

Qualifications

• Minimum 1 to 2 years of front desk experience in service/hospitality industry.
• Bubbly personality and enjoys meeting people.
• Able to work on shifts, weekends and public holidays.

Responsibilities

• Performs opening of front desk activities.
• Handle members’ / guests’ enquiries and feedback over the counter.
• Check the member’s membership card and NRIC.

Skills

Customer-focused

Teamwork-oriented

Basic PC skills

Education

GCE 'O' levels

Job description

CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH

Singaporean or Singapore Permanent Resident only

Responsibilities

• Performs opening of front desk activities.
• Receive members / guests at the counter.
• Check the member’s membership card and NRIC.
• Receive / transfer calls and call back.
• Take booking / reservation of sport facilities (for selected facilities only).
• Process payments such as application / renewal of membership, courses and activities.
• Make necessary announcement over the public announcement system.
• Handle members’ / guests’ enquiries and feedback over the counter.
• Collate and compile the Summary of Revenue Collection at Front Desk.
• Settle and deposit the revenue collection.
• Check and balance Membership Gifts and Rewards Programme inventory for the day.
• Perform closing checks.

Requirements

• GCE 'O' levels with basic PC skills
• Minimum 1 to 2 years of front desk experience in service/hospitality industry
• Customer-focused and service-oriented
• Teamwork-oriented and able to work in a fast-paced environment
• Bubbly personality and enjoys meeting people
• Able to work on shifts, weekends and public holidays