Facilities and Front Desk Coordinator

Exceltec Property Management Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A property management company in Singapore is looking for a Front Desk & Service Desk Associate to manage reception and provide customer service during 12-hour rotating shifts. Responsibilities include welcoming visitors, handling calls, and supporting meeting room coordination. Ideal candidates will have relevant qualifications and experience in reception or customer service roles, demonstrating strong communication skills and the ability to work under pressure. Work pass holders are welcome to apply for this position.

Qualifications

• Minimum N/O Levels, NITEC/Higher NITEC, Diploma or equivalent; relevant experience is an advantage.
• Experience in reception, customer service, service desk/helpdesk, call centre, or workplace operations preferred.
• Comfortable with basic systems (email, MS Office/Google Workspace; ticketing tools a plus).

Responsibilities

• Manage the reception counter and provide a warm, professional welcome to visitors and stakeholders.
• Handle visitor registration, verification, and access procedures in accordance with site policies.
• Answer incoming calls, general enquiries, and email requests; route/escalate appropriately.

Skills

Customer service

Communication skills

Attention to detail

Calm under pressure

Education

N/O Levels, NITEC/Higher NITEC, Diploma or equivalent

Tools

MS Office

Google Workspace

Job description

Front Desk & Service Desk Associate (12-Hour Rotating Shift)

Location: one-north area, Singapore

Employment Type: Full-time (Shift-based)

Work Arrangement: 12-hour rotating shifts (including weekends/public holidays as rostered)

Work Pass Holders: Welcome to apply

About the Role

We are looking for a professional and service-oriented Front Desk & Service Desk Associate to support daily operations at a client site in the one-north area. You will be the first point of contact for visitors and staff, providing front-of-house reception services and service desk support (administrative), ensuring a smooth and positive workplace experience.

Key Responsibilities

Front Desk / Reception Services

• Manage the reception counter and provide a warm, professional welcome to visitors and stakeholders.
• Handle visitor registration, verification, and access procedures in accordance with site policies.
• Answer incoming calls, general enquiries, and email requests; route/escalate appropriately.
• Support meeting room coordination (e.g., bookings, directions, and basic set-up requests as required).
• Maintain reception area readiness (signage, forms, supplies) and uphold professional standards.

Working Hours / Shift Pattern

• 12-hour rotating shifts, rostered based on operational requirements (e.g., day/night rotation).
• Includes weekends and public holidays as required.
• Shift allowance/OT (if applicable) will be shared during the hiring process.

Requirements

• Minimum N/O Levels, NITEC/Higher NITEC, Diploma or equivalent; relevant experience is an advantage.
• Experience in reception, customer service, service desk/helpdesk, call centre, or workplace operations preferred.
• Comfortable with basic systems (email, MS Office/Google Workspace; ticketing tools a plus).
• Strong service mindset with good communication and interpersonal skills.
• Calm under pressure with attention to detail; able to follow SOPs and security protocols.
• Able to commit to 12-hour rotating shift work reliably.
• Work pass holders welcome (subject to prevailing regulations and eligibility).

Preferred (Nice to Have)

• Familiarity with meeting room AV/VC (Teams/Zoom rooms), printers, and access/visitor management systems.
• Experience coordinating vendors and handling facilities/service requests.
• Ability to communicate in English and at least one other language is an advantage.