Facilities and Front Desk Coordinator

EXCELTEC PROPERTY MANAGEMENT PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A property management company in Singapore is looking for a Front Desk & Service Desk Associate for 12-hour rotating shifts. This role involves welcoming visitors, managing reception services, and providing administrative support. Candidates should have relevant qualifications such as N/O Levels or higher, and customer service or reception experience is preferred. Comfort with basic systems and strong communication skills are critical. Work pass holders are welcome to apply.

Qualifications

• Minimum N/O Levels, NITEC/Higher NITEC, Diploma or equivalent.
• Experience in reception, customer service, service desk/helpdesk preferred.
• Comfortable with basic systems and ticketing tools.

Responsibilities

• Manage the reception counter and welcome visitors.
• Handle visitor registration and access procedures.
• Support meeting room coordination and maintain reception area.

Skills

Customer service

Communication skills

Attention to detail

Calm under pressure

Education

N/O Levels, NITEC/Higher NITEC, Diploma

Tools

MS Office

Google Workspace

Job description

Front Desk & Service Desk Associate (12-Hour Rotating Shift)

Location: one-north area, Singapore
Employment Type: Full-time (Shift-based)
Work Arrangement: 12-hour rotating shifts (including weekends/public holidays as rostered)
Work Pass Holders: Welcome to apply

About the Role

We are looking for a professional and service-oriented Front Desk & Service Desk Associate to support daily operations at a client site in the one-north area. You will be the first point of contact for visitors and staff, providing front-of-house reception services and service desk support (administrative), ensuring a smooth and positive workplace experience.

Key Responsibilities

Front Desk / Reception Services

Manage the reception counter and provide a warm, professional welcome to visitors and stakeholders.

Handle visitor registration, verification, and access procedures in accordance with site policies.

Answer incoming calls, general enquiries, and email requests; route/escalate appropriately.

Support meeting room coordination (e.g., bookings, directions, and basic set-up requests as required).

Maintain reception area readiness (signage, forms, supplies) and uphold professional standards.

Working Hours / Shift Pattern

• 12-hour rotating shifts, rostered based on operational requirements (e.g., day/night rotation).

• Includes weekends and public holidays as required.

• Shift allowance/OT (if applicable) will be shared during the hiring process.

Requirements

• Minimum N/O Levels, NITEC/Higher NITEC, Diploma or equivalent; relevant experience is an advantage.

• Experience in reception, customer service, service desk/helpdesk, call centre, or workplace operations preferred.

• Comfortable with basic systems (email, MS Office/Google Workspace; ticketing tools a plus).

• Strong service mindset with good communication and interpersonal skills.

• Calm under pressure with attention to detail; able to follow SOPs and security protocols.

• Able to commit to 12-hour rotating shift work reliably.

• Work pass holders welcome (subject to prevailing regulations and eligibility).

Preferred (Nice to Have)

• Familiarity with meeting room AV/VC (Teams/Zoom rooms), printers, and access/visitor management systems.

• Experience coordinating vendors and handling facilities/service requests.

• Ability to communicate in English and at least one other language is an advantage.