Hotel Front Desk Executive

HEY ROCKET PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A hospitality company in Singapore is seeking a Hotel Front Desk Executive to be the first point of contact for guests, ensuring a welcoming atmosphere and efficient operations. Responsibilities include managing check-ins/check-outs, handling inquiries, and delivering exceptional personalized experiences as a Concierge. The ideal candidate should possess at least 2 years in Guest Relations, with excellent interpersonal skills and the ability to work under pressure. Join us to create memorable guest experiences!

Qualifications

• Minimum 2 years of experience in Guest Relations for Front Desk Executives.
• Prior experience in Customer Service roles for Concierge.
• Ability to work on rotational shifts, weekends and public holidays.

Responsibilities

• Greet guests warmly and handle check-ins/check-outs.
• Assist with inquiries and manage cash float and reports.
• Deliver personalized guest experiences through reservations and recommendations.

Skills

Guest Relations Experience

Customer Service

Interpersonal Skills

Communication Skills

Calm Under Pressure

Job description

Job Description

Looking for Hotel Front Desk Executives & Concierge!

As a Hotel Front Desk Executive, you will be the first point of contact for our guests, responsible for ensuring a welcoming atmosphere and efficient operations. Your role will involve managing check-ins/check-outs, handling guest inquiries, and maintaining accurate records while upholding high standards of professionalism and service.

As a Concierge, you will need to deliver exceptional personalized guest experiences through travel planning, reservations, and bespoke local recommendations. Maintain high service, grooming, and LQA standards while efficiently managing guest requests and bookings.

Customer Service

• Greet guests warmly; handle check-ins/check-outs smoothly.
• Know room types, rates, and hotel info.
• Assist with inquiries and requests; manage cash float and reports.

Professionalism

• Maintain good grooming and hygiene.
• Handle reservations outside office hours.
• Perform additional tasks as needed.
• Keep all information confidential and follow data protection laws.

Technical and Safety

• Use hotel systems and key encoding.
• Know fire procedures and security measures.
• Follow safety and health policies.

Role Requirements

• Front Desk Executives – min 2 years of experience in Guest Relations
• Concierge – Prior experience in Customer Service roles
• Well-groomed and possesses a cheerful disposition
• Calm, efficient, and able to work well under pressure
• Excellent interpersonal and communication skills
• Able to work on rotational shifts, weekends and public holidays

Join Our Team as a Hotel Front Desk Executive – Where Every Guest Experience Starts with You!