Hotel Frontline Opportunity

HEY ROCKET PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality company in Singapore is seeking Guest Relations Executives and F&B Service Executives to enhance guest experiences. Key responsibilities include managing guest relations, front desk operations, and supporting food and beverage service. The ideal candidate should be service-oriented, well-groomed, and able to excel under pressure. Fresh graduates are welcome to apply, offering hands-on exposure to hospitality operations and opportunities for career development.

Qualifications

• Minimum 2 years of relevant guest relations or front desk experience for Guest Relations Executive.
• Fresh graduates are welcome to apply.
• Well-groomed and professional demeanor required.

Responsibilities

• Deliver personalized concierge and guest relations services.
• Manage guest enquiries, feedback, and front desk communications.
• Coordinate reservations and service flow with the kitchen and service teams.

Skills

Strong interpersonal skills

Excellent communication skills

Customer service orientation

Job description

🏨We are looking for service-oriented individuals to join our hospitality team as Guest Relations Executives and F&B Service Executives. These roles play a key part in delivering a positive guest experience through professional service and efficient operations.

Job Overview

🌟Guest Relations Executive/Concierge
Plays a key role in delivering a seamless and personalized guest experience. This position serves as a primary point of contact for guests, providing concierge services, handling front desk operations, and ensuring service standards are consistently met throughout the guest journey.

🌟F&B Service Executive
You will support daily food and beverage service operations, ensuring a smooth dining experience through attentive service and effective coordination with the operations team.

Key Responsibilities

🌟Guest Relations Executive/Concierge

• Deliver personalized concierge and guest relations services, including reservations and local recommendations

• Manage guest enquiries, feedback, Lost & Found, and front desk communications

• Handle limousine bookings and related administrative tasks

• Support room revenue through upselling and walk-in opportunities

• Maintain service standards, grooming, and compliance with hotel policies and SOPs

🌟F&B Service Executive

• Support the Outlet Manager in daily front-of-house and heart-of-house operations

• Assist with manpower planning and shift coordination

• Coordinate reservations and service flow with the kitchen and service teams

• Ensure outlet readiness, cleanliness, setup, and compliance with service standards

• Provide attentive service and support smooth daily operations

Role Requirements

• Guest Relations Executive: Minimum 2 years of relevant guest relations or front desk experience

• Concierge: Fresh graduates are welcome to apply

• F&B Service Executive: Fresh graduates are welcome to apply

• Well-groomed, service-oriented, and professional

• Calm, efficient, and able to work well under pressure

• Strong interpersonal and communication skills

• Willing to work rotating shifts, including weekends and public holidays

Why Join Us

💪🏻This opportunity offers hands-on exposure to hospitality operations, customer-facing experience, and opportunities for career development within a structured hotel environment.