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Airline Customer Service (Lounge/Check in)
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Airline Customer Service (Lounge/Check in)
Job summary
A leading recruitment agency is looking for passionate individuals to join as Passenger Service Officers at Changi Airport. In this role, you will provide exceptional service from check-in to departure, ensuring a seamless experience for passengers. Responsibilities include assisting with special requests, serving food, and managing guest relations at premium lounges. The position offers a monthly salary of up to $3,300, a $5,000 joining bonus, and opportunities for career growth in the aviation industry.
Benefits
Qualifications
- Passionate about customer service in a fast-paced environment.
- Ability to engage with passengers and handle dietary restrictions.
- Willingness to work rotating shifts and weekends.
Responsibilities
- Greet and assist passengers during check-in and boarding.
- Serve and present dishes professionally and promptly.
- Ensure a smooth departure experience for passengers.
Skills
Passionate and customer-focused individuals are welcome to join our team as Passenger Service Officers at Changi Airport! In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure.
✅ Up to $3,300 Monthly (Basic + Allowances + OT Paid)
✅ $5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus
✅ Training Provided | Career Growth in Aviation Industry
Location: Changi Airport
6 Days Work Week | Rotating Shifts
- Be well-versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair
- Understand and communicate information on allergens and dietary restrictions to guests accurately
- Set up service stations, dining tables, and event carts according to established standards
- Take guest orders, serve, and present dishes professionally and promptly
- Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion
- Accurately enter orders into the lounge system
- Complete daily reports, shift handovers, and assist with inventory checks
- Greet and assist passengers during check-in and boarding
- Ensure smooth and seamless departure experiences
- Provide support to travelers with special needs
- Deliver excellent service in premium airport lounges
Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.
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Gisalle Lim
Registration Number: R23115299
AlwaysHired Pte Ltd
EA Licence No: 24C2293
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.