Airline Customer Service (Lounge/Check in)

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency is looking for passionate individuals to join as Passenger Service Officers at Changi Airport. In this role, you will provide exceptional service from check-in to departure, ensuring a seamless experience for passengers. Responsibilities include assisting with special requests, serving food, and managing guest relations at premium lounges. The position offers a monthly salary of up to $3,300, a $5,000 joining bonus, and opportunities for career growth in the aviation industry.

Benefits

Joining bonus of $5,000

Training provided

Career growth opportunities

Qualifications

• Passionate about customer service in a fast-paced environment.
• Ability to engage with passengers and handle dietary restrictions.
• Willingness to work rotating shifts and weekends.

Responsibilities

• Greet and assist passengers during check-in and boarding.
• Serve and present dishes professionally and promptly.
• Ensure a smooth departure experience for passengers.

Skills

Customer service expertise

Communication skills

Attention to detail

Ability to handle special requests

Job description

Passionate and customer-focused individuals are welcome to join our team as Passenger Service Officers at Changi Airport! In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure.

✈️ Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | Changi

Be the face of world-class service at Changi Airport!

✅ Up to $3,300 Monthly (Basic + Allowances + OT Paid)

✅ $5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus

✅ Training Provided | Career Growth in Aviation Industry

Location: Changi Airport

6 Days Work Week | Rotating Shifts

Your Role:

• Be well-versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair
• Understand and communicate information on allergens and dietary restrictions to guests accurately
• Set up service stations, dining tables, and event carts according to established standards
• Take guest orders, serve, and present dishes professionally and promptly
• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion
• Accurately enter orders into the lounge system
• Complete daily reports, shift handovers, and assist with inventory checks
• Greet and assist passengers during check-in and boarding
• Ensure smooth and seamless departure experiences
• Provide support to travelers with special needs
• Deliver excellent service in premium airport lounges

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Gisalle Lim

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