Banquet Operations Lead: Elevate Guest Experience

Mandarin Oriental Hotel Group Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking an Assistant Banquet Operations Manager to supervise and coordinate banquet functions, ensuring guest satisfaction and service excellence. The ideal candidate will have at least 2 years of experience and the ability to multi-task effectively. Responsibilities include staff supervision, handling guest complaints, and ensuring compliance with event orders. The position requires flexibility in working hours and physical capability to perform tasks efficiently.

Benefits

Learning & Development programs

MOstay benefits

Health and wellness programs

Retirement plans

Qualifications

• Minimum 2 years of related experience in banquet operations.
• Ability to work rotating shifts and weekends.
• Physical ability to stand for up to 8 hours.

Responsibilities

• Supervise and coordinate banquet functions to ensure guest satisfaction.
• Communicate with Event Management to fulfill guest requirements.
• Train and coach subordinates and manage large groups.

Skills

Multi-tasking

Guest service

Communication

Job description

A luxury hotel in Singapore is seeking an Assistant Banquet Operations Manager to supervise and coordinate banquet functions, ensuring guest satisfaction and service excellence. The ideal candidate will have at least 2 years of experience and the ability to multi-task effectively. Responsibilities include staff supervision, handling guest complaints, and ensuring compliance with event orders. The position requires flexibility in working hours and physical capability to perform tasks efficiently.