Desktop Support Engineer jobs in United Kingdom
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RECRUITFLASH PTE. LTD.
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HORIZON GLOBAL SERVICES PTE. LTD.
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Protemps Employment Services Pte Ltd
Junior Desktop Support Engineer
Job summary
A leading IT support firm in Singapore is seeking a Desktop Support Engineer to provide prompt assistance to customers on various IT topics. The ideal candidate has at least 6 months of IT support experience and will be responsible for resolving user requests and ensuring compliance with standards. This role involves direct customer interaction and requires strong technical and customer service skills.
Qualifications
- Min 6 months experience in IT support is required.
- Ability to handle and escalate technical issues.
- Knowledge of IT service management practices.
Responsibilities
- Perform Desktop Support services to users.
- Prioritize and document user help requests.
- Perform imaging and asset inventories.
Skills
Tools
Job Description & Requirements
Min 6 months exp in IT support is required.
Primary Purpose
This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.
- Perform Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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