Desktop/IT Support Engineer

JK TECHNOLOGY PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A technology services company located in Singapore is seeking an IT Support Technician to maintain IT peripherals and provide support to clients. Responsibilities include installing hardware, troubleshooting issues, and providing both onsite and remote support. Candidates should have at least 1 year of experience in IT and possess good customer service and communication skills. This role offers a 5-day work week, contract renewal, medical benefits, and performance bonuses.

Benefits

5-days work week

Leave entitlement

Performance bonus

Qualifications

• Minimum 1 year of working experience in the IT field.
• End-user support experience is preferred.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Maintain IT peripherals including backup and recovery.
• Provide onsite and remote support for IT-related requests.
• Troubleshoot hardware and software issues.

Skills

Customer Service Skills

Good Communication Skills

Team Player

Initiative

Basic Networking Support

End-user support experience

Education

ITE/Diploma in IT or equivalent

Job description

Responsibilities

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirements

• Minimum ITE / Diploma in IT or equivalent
• At least 1 year of working experience in IT field
• End-user support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast-paced environment

Others

• 5-days work week / w CPF / w Leave Entitlement / w Performance Bonus
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer