Desktop Support Engineer

U3 INFOTECH PTE. LTD.; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A technology services company in Singapore is offering an excellent opportunity for a Desktop Support role. This position is open to fresh IT graduates and training professionals. The responsibilities include troubleshooting client platform issues, responding to incidents promptly, and managing service requests. Candidates should possess good communication skills and be proactive in providing solutions. This is a great chance to start a career in IT and gain valuable experience in a dynamic environment.

Qualifications

• Open for fresh IT graduates or IT training professionals.
• Ability to troubleshoot client platform issues.
• Strong communication skills for incident reporting.

Responsibilities

• Troubleshoot client platform related problems.
• Respond promptly to incidents and provide resolutions.
• Perform service requests related to client platforms.
• Monitor service levels and maintain configurations.
• Manage implementation and upgrade projects for client platforms.

Job description

We having excellent opportunity for Desktop Support role.

Open for fresh IT grads or IT trainning professionals.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform on research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure
• operation consistency across project/facility management teams.