Desktop Support Engineer (Ref 26252)

Jobline; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An IT services company in Singapore is seeking a Desktop Support Specialist to provide technical support to end users. Responsibilities include troubleshooting hardware and software issues and managing third-party vendor relationships. The ideal candidate has at least two years of experience in desktop support and a good understanding of Active Directory and Microsoft applications. This role may require offsite standby support after hours.

Qualifications

• At least 2 years of experience in desktop support.
• Experience with end-user computing and desktop support workflow.
• Familiarity with Microsoft Office and Windows OS.

Responsibilities

• Provide IT technical support for end users.
• Manage and support hardware installation and troubleshooting.
• Oversee vendor relations for IT services.

Skills

Desktop support

Basic network troubleshooting

Microsoft applications

Active Directory

Job description

Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Installation, re-installation, troubleshooting and reconfiguration of the standard processor, including but not limited to Intel, AMD, MAC based desktops, notebooks, printers, iPads, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.
• Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users.
• Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).
• Manage 3rd party vendors - liaison for queries, escalation, problem determination and resolution, and MAC – move, add and change.
• Provide MAC support (move, add and changes) for IT infrastructure services.
• Provide desktop software support to configure / troubleshoot Microsoft Office suite / in house application.
• Provide desktop support for BCP and BCP exercises.
• Printer Maintenance (Comprehensive includes Maintenance Kit).

Requirements

• Above 2 years of experience in administration and support of Desktop support.
• Experience with End-users computing environment and desktop support workflow.
• Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP).
• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS.
• Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.