Desktop Support Engineer (1 Year Contract Renewable)

MQ SOLUTIONS & SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking an experienced IT support professional to provide maintenance and helpdesk services on-site. Responsibilities include troubleshooting desktop and printer issues, managing tickets, and deploying new hardware and software. The ideal candidate will have at least 3 years of IT support experience, strong problem-solving skills, and be fluent in English and Mandarin.

Qualifications

• Minimum of 3 years’ experience in an IT support role.
• Experience working with a ticketing system.
• Proactive, independent, and accurate with good problem resolution skills.
• Good verbal and written communication skills in English and Mandarin.

Responsibilities

• Provide ad-hoc IT maintenance support and troubleshooting.
• Respond to customer calls regarding IT-related problems.
• Involve in deployment of new hardware and software for users.

Skills

Troubleshooting

Microsoft Office

Windows 10

Hardware

Ticketing

Laptops

Windows 7

Computer Hardware

Customer-focused

Attention to Detail

Operating Systems

Windows

Cisco Meraki

ITIL

Technical Support

Job description

Roles & Responsibilities

Job Description : Provide ad-hoc IT maintenance support / Helpdesk, troubleshooting, monitoring, and resolving desktop PC and printer issues on customer site. Respond to tickets under SLA guidelines. Be the first point of contact for customer calls on IT-related problems. Involve in deployment of new hardware and / or software for multiple users and locations. Perform installation and troubleshooting of IT hardware & software in a large and fast-paced user environment. Standby Duties may be required. Open to working in customer premises. Ad-hoc duties that the reporting manager may assign.

Responsibilities

• Required skill(s) : Microsoft O / S (XP, Vista, Win7, 2000, 2003, 2008), Desktop / Workstation, Server support in end user environment.
• Understanding of Cisco Meraki.
• Possess good interpersonal, analytical, and problem-solving skills.
• Must be highly customer-focused and diligent towards customer-related service issues.
• Must be Self-motivated and committed.
• Able to work in a team, is meticulous, and have experience interacting with customers and vendors.

Position Requirements

• Minimum of 3 years’ experience in an IT support role.
• Experience working with a ticketing system.
• May troubleshoot unfamiliar products through vendor or online documentation.
• Proactive, independent, accurate, and have good problem resolution skills.
• Superior analytical and problem-solving abilities with keen attention to detail.
• Good verbal and written communication skills in English and Mandarin.
• Network experience is preferred.
• Immediate Available

Skills

• Troubleshooting
• Microsoft Office
• Windows 10
• Hardware
• Ticketing
• Laptops
• Windows 7
• Computer Hardware
• Customerfocused
• Attention to Detail
• Operating Systems
• Windows
• Cisco Meraki
• ITIL
• Technical Support