Desktop Support Engineer — VIP User Support

RED TECHNOLOGIES (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT support company in Singapore is seeking a Desktop Support Engineer to manage and resolve day-to-day incidents and support tasks. The successful candidate should have a minimum diploma in IT and at least 1 year of experience in desktop support. Excellent communication skills and the ability to work collaboratively is essential. The role entails troubleshooting, IT equipment provisioning, and documentation updates.

Qualifications

• Minimum Diploma in IT.
• 1+ year of desktop support, hardware experience.
• Ability to work in a team and flexible schedule.

Responsibilities

• Resolve escalated support issues from Level 1 Helpdesk.
• Diagnose and repair problems on clients' desktops and laptops.
• Update documentation and processes.

Skills

Desktop support

Excellent communication skills

Team collaboration

Education

Diploma in IT

Tools

MS Office

Windows 7 / 10

Exchange

Job description

A leading IT support company in Singapore is seeking a Desktop Support Engineer to manage and resolve day-to-day incidents and support tasks. The successful candidate should have a minimum diploma in IT and at least 1 year of experience in desktop support. Excellent communication skills and the ability to work collaboratively is essential. The role entails troubleshooting, IT equipment provisioning, and documentation updates.