IT Desktop Support Engineer

SkySys; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company based in Singapore is seeking an IT Desktop Support Technician. The role involves onsite support for desktops and peripheral issues, requiring strong technical troubleshooting skills. Candidates need to have at least 5 years of experience in IT support and hold an Associate Degree in Electronics and CompTIA A+ Certification. Excellent communication skills and the ability to work independently are essential for this position.

Qualifications

• 5+ years of IT infrastructure field support experience.
• Familiarity with desktop imaging and application installation.
• Proven ability to troubleshoot Outlook and printer issues.

Responsibilities

• Provide desktop support for various IT-related issues.
• Liaise with clients and management for effective communication.
• Perform hands-on technical support for networks and systems.

Skills

Technical troubleshooting

PC break/fix expertise

Communication skills

Customer management

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Title : IT Desktop Support Technician

Job Type & Location :

Onsite || Site Address : 19400 TransCanada Highway, Baie d'Urfe, H9X 3S4, Canada Requirement : 5 days a week

Language :

French Speaker - Needs to be fluent / native

Job Requirements : Technical

• Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break / fix including basic administration of Windows O / S and MAC / Linux OS (preferred).
• Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions.
• Experienced in Problem management.
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience of ticketing tools (ServiceNow / Remedy etc.).

Must haves :

• Desktop imaging
• Application Installation / support
• Outlook issues troubleshooting
• Printer related troubleshooting
• Conference room management
• Knowledge on ticketing tool

Non-Technical

• Good Customer management skill
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules