Desktop Support Engineer - Fast-Paced IT Helpdesk & Hardware

MQ SOLUTIONS & SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking an experienced IT support professional to provide maintenance and helpdesk services on-site. Responsibilities include troubleshooting desktop and printer issues, managing tickets, and deploying new hardware and software. The ideal candidate will have at least 3 years of IT support experience, strong problem-solving skills, and be fluent in English and Mandarin.

Qualifications

• Minimum of 3 years’ experience in an IT support role.
• Experience working with a ticketing system.
• Proactive, independent, and accurate with good problem resolution skills.
• Good verbal and written communication skills in English and Mandarin.

Responsibilities

• Provide ad-hoc IT maintenance support and troubleshooting.
• Respond to customer calls regarding IT-related problems.
• Involve in deployment of new hardware and software for users.

Skills

Troubleshooting

Microsoft Office

Windows 10

Hardware

Ticketing

Laptops

Windows 7

Computer Hardware

Customer-focused

Attention to Detail

Operating Systems

Windows

Cisco Meraki

ITIL

Technical Support

Job description

A leading IT solutions provider in Singapore is seeking an experienced IT support professional to provide maintenance and helpdesk services on-site. Responsibilities include troubleshooting desktop and printer issues, managing tickets, and deploying new hardware and software. The ideal candidate will have at least 3 years of IT support experience, strong problem-solving skills, and be fluent in English and Mandarin.