MNC Desktop Engineer Support / IT INFRASTRUCTURE ENGINEER / Good Pay + Good Bonus /5 days Woodlands

RECRUITFLASH PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Technical Support Specialist to assist users with hardware and software issues. Responsibilities include addressing user tickets, conducting remote troubleshooting, and guiding clients through solutions. Candidates should have experience in technical support and strong communication skills. Competitive pay and bonuses are offered.

Benefits

Good Pay

Good allowance

Good Bonus

Qualifications

• Experience with hardware, software, and networking issues.
• Ability to conduct remote troubleshooting.
• Strong communication skills for customer support.

Responsibilities

• Address user tickets regarding hardware and software.
• Guide users with troubleshooting steps.
• Follow up with clients to ensure systems are functional.

Job description

Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Support Engineers
• Troubleshoot problems associated with network connectivity, and workstation hardware/software
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

Good Pay + Good allowance + Good Bonus

How to apply

Interested candidates please send an updated Resume / CV in Ms Word format to [e-mail] or WhatsApp your resume to 98332779 ( no Calls )

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )