Desktop Support Engineer

Cultivar Staffing & Search; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An IT service provider in Singapore is seeking a Desktop Support Engineer for a 12-month renewable contract. Responsibilities include end user support, troubleshooting hardware/software issues, and installation of applications. The ideal candidate should have a Nitec in IT or higher and possess excellent customer service skills. The salary is up to S$3200.

Qualifications

• Handling Different PC Operating Systems (Windows 7/8 and 10).
• Performing Hardware Software Installation.
• Basic knowledge of SOE and group policies- Printer support.

Responsibilities

• End user support.
• Assist in Operating Systems Migration and related support.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.

Skills

Computer OS/Peripherals troubleshooting

Excellent customer service and people skills

Advanced technical abilities including solid troubleshooting skills

Good knowledge of MS Office tools installation troubleshooting

Field experience supporting a variety of technologies

Education

Nitec in IT or higher qualification

Job description

Our client is a IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for a Desktop Support Engineer (12 months contract (renewable)) to support them in their growing business.

Working hour: 9.00am to 6.30pm

Responsibilities

• End user support
• Assist in Operating Systems Migration and related support.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks
• Other adhoc task as assigned.

Qualifications

• Nitec in IT or higher qualification.
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems (Windows 7/8 and 10)
• Performing Hardware Software Installation
• Basic knowledge of SOE and group policies- Printer support
• Good knowledge of MS Office tools installation troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Salary

• Up to S$3200

Interested candidates are invited to send in your resume in MS Word Format, stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

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