Desktop Support Engineer

INTELLECT MINDS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology services company in Singapore is seeking an IT Support Specialist to provide onsite and offsite support, manage desktop hardware and software installations, and perform network troubleshooting. Candidates should have at least 2.5 years of experience in desktop support and possess good communication skills. This role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Min 2.5 years of experience in administration and support of Desktop support.
• Able to perform basic network troubleshooting including DNS and IP blocking.

Responsibilities

• Provide IT technical onsite support for end user services.
• Installation and troubleshooting of desktop hardware and software.
• Manage queries and escalation related to IT services.
• Provide desktop support for BCP exercises.
• Perform printer maintenance and manage vendor relations.

Skills

Desktop support

Basic network troubleshooting

Good communication skills

Familiarity with end-user computing environment

Understanding of AD and group policy

Job description

Roles and Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.
• Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.
• Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users.
• Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).
• Manage (liaison for queries, escalation, problem determination and resolution, and MAC – move, add and change) 3rd party vendors.
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
• Provide MAC (move, add and changes) for IT infrastructure services.
• Provide desktop software support (to configure / troubleshoot Microsoft Office suite / in house application)
• Provide desktop support for BCP and BCP exercises.
• Printer Maintenance (Comprehensive includes Maintenance Kit)
• 1st level problem analysis and troubleshooting
• Repair and replacement of expandable mechanical parts (such as transfer & pickup rollers, swing blades, etc.).
• Coordinate with the Vendor (warranty) and ensure that the printers are restored to working condition
• Configuration and setup including print server
• Yearly preventive maintenance

Requirements

• Min 2.5 years of experience in administration and support of Desktop support.
• Candidate needs to possess good communication skills.
• Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.
• Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS Hours of Coverage