Desktop Support Engineer - Fresher's

ITCAN PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology service provider in Singapore seeks a dedicated IT Support professional to assist users with troubleshooting and resolving desktop-related issues. Responsibilities include supporting Windows OS, maintaining system configurations, and monitoring service levels. Candidates should have experience in IT support and the ability to collaborate with vendors for issue resolution.

Qualifications

• Experience in providing end-user IT support.
• Familiarity with Windows OS and office software.
• Ability to troubleshoot and resolve desktop software and hardware issues.

Responsibilities

• Perform End user IT Support.
• Perform troubleshooting for client platform related problems.
• Support Windows OS, office software, and other Desktop Related Software & Hardware.

Job description

Perform End user IT Support.

Perform troubleshooting for client platform related problems

Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,

investigate & provide temporary &/or permanent resolution of incidents escalated

Liaise with support vendors for maintenance, support or issues resolution

Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project

Any ad-hoc duties assigned / required