Desktop Support Engineer L1

Total IT Global; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading IT services provider in Singapore is seeking a Technical Support Specialist. You will be responsible for resolving technical issues, ensuring standards are maintained, and providing reports. The ideal candidate has a degree in Computer Science and at least 2 years of relevant experience. This role offers a great work environment and the opportunity to join a well-known brand with a solid track record of success.

Benefits

Great work environment

Join a well-known brand

Solid track record of success

Qualifications

• At least 2 years experience in a Helpdesk / Technical Support role.
• Ability to manage multiple stakeholders.
• Capability to work well in fast-paced environments.

Responsibilities

• Escalating technical issues to the relevant parties.
• Ensuring standards and procedures are followed.
• Resolving issues relating to IT services.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

Team player

Problem-solving skills

Education

Degree / Diploma in Computer Science or related field

Job description

The Role

You will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issues relating to usage of standard applications and IT services.
• Providing monthly help desk reports.

Ideal Profile

• You possess a Degree / Diploma in Computer Science, Engineering or related field.
• You have at least 2 years experience, ideally within a Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You are a strong team player who can manage multiple stakeholders.
• You are highly goal driven and work well in fast paced environments.
• You pay strong attention to detail and deliver work that is of a high standard.
• You are willing to undertake 0-30% travel.

What's on Offer?

• Great work environment
• Join a well known brand within IT Services
• Work within a company with a solid track record of success