Payments Sales & Service Manager

Hyred; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

A prominent banking institution in Singapore is seeking a Payments Sales & Service Manager. You will drive business growth through client visits, formulate sales strategies, and support the corporate banking team. The ideal candidate has at least 5 years of experience in cash management and is proficient in English and Chinese. This role offers an opportunity to collaborate across departments to ensure high service standards and client satisfaction.

Qualifications

• Minimum 5 years experience in Cash Management.
• Proficient in spoken and written English/Chinese.
• Experience in coordinating sales solutions and payments/cash management services.

Responsibilities

• Joint client visits to promote cash management products.
• Formulate sales plans and achieve branch goals.
• Collaborate with teams to develop customer opportunities.
• Run incentive programs to increase deposits.
• Support Corporate Banking Team with client satisfaction.

Skills

Cash Management

Client Relationship Management

Sales Planning

Customer Satisfaction

Proficient in English/Chinese

Job description

About the job Payments Sales & Service Manager

About the client

Our client is a prominent banking institution in Asia Pacific region.

Key Responsibilities

Growing and Supporting Business Growth

• Joint client visits with Relationship Managers (RMs/ BU) to promote and publicise cash management products include but not limited to trade products functions, Fixed Deposit (FD/TD), Foreign Exchange (FX) requests, Global/TWD pay and Remittance.
• Deep dive into targeted customers, formulate sales plans, review and track pricing regularly, and achieve branch goals.
• Collaborate with the BU team to set target customer groups for cash management business and tools, visit customers, and develop opportunities together.
• Periodically, run incentive and pricing programs for targeted customers to increase average deposits.
• To support Corporate Banking Team in sales solutions and service the payments and cash management, coordinate with GTS from HO, Operations, TMO, HO GMB and clients on all payments service and cash management business requirements, ensure clients satisfaction.

Key Performance Indicators (KPI)

• Shared branch targets with RMs to achieve number of new accounts, NII deposits, total effective deposit customers and average deposit etc.
• Maintain high service standards for corporate banking customers and ensure end-to-end daily transactions meet client satisfaction. Communicate with the cross-department to discuss transaction related application forms and policies

Key Requirement

• Minimum 5 years experience in Cash Management.
• Proficient in spoken and written English/Chinese to liaise with Chinese speaking headquarter counterparties.