Customer Service Executive à Singapour

Basic Functions:

• Customer Relations: Serve as the key point of contact for customers. Responsible for handling order inquiries, processing orders, and ensuring prompt and professional communication to maintain strong customer relationships.

• Order and Delivery Coordination: Coordinate order deliveries to ensure timely fulfilment in compliance with customer expectations and regulatory requirements.

• Inventory Planning and Coordination: Work closely with manufacturing sites to plan production and replenish inventory to meet customer demand.

• Logistics and Shipping Coordination: Liaise with freight forwarders to manage incoming and outgoing shipments, ensuring timely delivery using the most appropriate and cost-effective shipping methods.

• ERP System Support: Maintain accurate data and support the operation of supply chain-related modules within the ERP system to enable efficient order fulfilment and inventory management.

Duties :

• Verify customer purchase orders (POs) against product market authorization, registration status, and order details.

• Acknowledge POs and confirm expected ship dates upon receipt.

• Liaise with customers on order-related issues to ensure prompt and accurate processing.

• Communicate with manufacturing sites on projected demands and anticipated order deliveries.

• Coordinate with regional sales teams on sales forecasts and projected requirements.

• Liaise with Sales and Finance departments for distributor and intercompany price lists.

• Allocate sales orders and coordinate with relevant departments to ensure timely dispatch.

• Plan, coordinate and replenish product inventory to meet customer requirements.

• Manage inventory for designated products at manufacturing sites.

• Liaise with forwarders to book shipments using the most effective and cost-efficient methods.

• Negotiate freight quotations and recommend optimal shipping modes.

• Coordinate and manage regulated inbound and outbound shipments.

• Ensure timely customs clearance and delivery with appropriate permits and documentation.

• Prepare packing lists, sales invoices, and all required shipping documents in accordance with customer requirements.

• Ensure shipping documents are adequate for both inbound and outbound shipments.

• Maintain and update the M3 ERP system for all supply chain-related modules.

• Maintain accurate shipment and distribution records.

• Identify opportunities for improvement to enhance operational effectiveness and efficiency.

• Ensure all work processes, procedures, quality, and safety practices comply with ISO 13485, FDA QSR 21 CFR Part 820, ISO 9001, and other applicable regulatory requirements.

• Perform any other duties as assigned from time to time.

Minimum Qualification Requirements:

Ability to: Communicates effectively with customers, suppliers, and other relevant intercompany stakeholders and internal departments, both verbal and written.

Knowledge of: ERP, Customer relations & service, international shipments, inventory control, MS Office, regulations on controlled/DG goods, ISO 13485 / FDA QSR 21 CFR: PART 820 standards / ISO 9001 and any other regulatory requirements.

Education: Degree/Diploma In Business Studies/ Supply Chain/Logistics Management, or related field

Experience: 2-3 years of relevant work experience