Customer Service Executive

SPIRAL TRANSPORTATION & SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics service provider in Singapore seeks a candidate to coordinate customer shipment requests and ensure timely processing of job orders. You will maintain good customer relations and efficiently communicate across departments. Ideal candidates should have a diploma, customer service orientation, and at least 2 years of relevant experience. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• Diploma holder or its equivalent with 2 years of work experience.
• Friendly and possess good attitude with previous service experience in logistics will be an advantage.
• Good phone etiquette and able to work independently.

Responsibilities

• Coordinate with customers on shipment and delivery enquiries.
• Process all job orders into the system promptly and accurately.
• Prepare job sheets for account’s department to generate invoices.

Skills

Customer service

Communication skills

Problem solving

Organization

Education

Diploma or equivalent

Job description

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally