Multichannel Bilingual Customer Service Executive

W NETWORK PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A regional distributor of electronics in Singapore seeks a Customer Service Representative to manage customer inquiries and support order processing. The ideal candidate should have experience in customer service, at least an O-Level or Nitec qualification, and strong communication skills in English and Mandarin. This role involves addressing customer feedback and resolving technical issues, contributing to performance reporting, and improving service quality. Competitive salary and immediate placement available.

Qualifications

• Prior experience in customer service is preferred.
• Ability to thrive in a fast-paced and dynamic environment.
• Passion for delivering great customer experiences.

Responsibilities

• Handle customer inquiries and complaints regarding products and services.
• Manage order-related activities and resolve payment-related issues.
• Address and resolve technical issues and delivery complications.
• Monitor customer reviews and feedback across platforms.
• Maintain and submit weekly performance reports for service quality.

Skills

Strong communication skills in English

Proficient in Mandarin

Problem-solving abilities

Attention to detail

Education

O-Level or Nitec qualification

Tools

Microsoft Office

Google Workspace

Job description

A regional distributor of electronics in Singapore seeks a Customer Service Representative to manage customer inquiries and support order processing. The ideal candidate should have experience in customer service, at least an O-Level or Nitec qualification, and strong communication skills in English and Mandarin. This role involves addressing customer feedback and resolving technical issues, contributing to performance reporting, and improving service quality. Competitive salary and immediate placement available.