Customer Service Executive

SPIRAL MARINE PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A logistics service provider in Singapore is seeking a customer service-oriented professional to coordinate shipments and handle inquires. The ideal candidate should possess a diploma and have at least 2 years of experience in customer service or logistics. Responsibilities include processing job orders, liaising with various departments, and ensuring timely responses to customer needs. This is an excellent opportunity for those who enjoy working in a dynamic environment and are eager to take on challenges.

Qualifications

• Passion for customer service with prior experience in logistics.
• Diploma holder with 2 years of work experience preferred.
• Ability to handle complaints and resolve issues effectively.

Responsibilities

• Coordinate with customers on shipment and delivery inquiries.
• Process all job orders promptly and accurately.
• Monitor and update vessel details via Port net.

Skills

Customer service

Problem solving

Communication skills

Organizational skills

Education

Diploma or equivalent

Job description

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally