Customer Service Executive

LHYK MARINE PTE LTD; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

A logistics service provider in Singapore is looking for a dedicated individual to join their operations team. The role involves supporting order processing, ensuring timely delivery, and fostering relationships with customers. The ideal candidate should have 2-3 years of experience in logistics operations, excellent communication skills, and a proficiency in MS Office. This position offers the opportunity to work in a collaborative environment that values safety and customer satisfaction.

Qualifications

• 2-3 years experience in Logistic operations.
• Capable of performing well under pressure during peak periods.
• Demonstrate a strong work ethic.

Responsibilities

• Ensure safety and health in daily routines.
• Support order processing and customer verifications.
• Manage delivery orders and coordinate supply schedules.

Skills

Good communication skills (both verbal & written)

Positive attitude

Ability to analyze processes

Ability to work independently

Education

GCE N Level, O Level or Professional Certificate

Tools

MS Office

Job description

Responsibilities

1. Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
2. To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.
3. Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
4. Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
5. Coordination with booking agents or ship operators for status of supply schedule / vessel loading
6. Collaborate closely with the planner to ensure timely supply and coordination.
7. Tally overall order received at the end of day to ensure all order is not missed out.
8. Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
9. Closing of job orders for billing once job is completed.
10. Handle customer complaints, provide appropriate solution and alternatives
11. Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
12. Other duties as assigned.

Requirements

• Good communication skills (both verbal & written)
• Capable to work independently and demonstrate a strong work ethic
• Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• GCE N Level, O Level or Professional Certificate
• 2-3 years experience in Logistic operations
• Proficient in MS Office