Customer Service Executive

THE STYLE SOIREE (TSS); Serangoon Garden Circus; On-site; SGD 28,000 - 36,000; Full time

Job summary

A local fashion retail company in Singapore is seeking a meticulous Customer Service Executive to manage customer inquiries and ensure satisfaction. The ideal candidate should have a diploma and strong communication skills, be able to work independently, and be committed for at least one year. Responsibilities include responding to emails, handling complaints, and processing returns. Weekend work is required. Apply by sending your resume to the provided email address.

Qualifications

• Good command of English.
• Min education: Diploma.
• Able to work independently.
• Minimum commitment of one year.
• Available to work on weekends.

Responsibilities

• Attend to customer's emails.
• Handle and resolve customer complaints.
• Process exchanges and returns efficiently.
• Uphold customer satisfaction.

Skills

Strong communication skills

Interpersonal skills

Problem-solving ability

Customer-oriented

Attention to detail

Education

Diploma

Tools

Excel

Job description

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Host and reply to all online/media enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your resume to: [e-mail]