Customer Service Executive (Call Center)

Telistar Solutions Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading solutions provider in Singapore is seeking a Customer Service Executive to manage preventive maintenance schedules, dispatch engineers, and ensure quality customer service. Candidates should have at least 2 years of relevant experience and be proficient in SAP and Excel. This role offers an opportunity to work in a dynamic environment with a supportive team.

Qualifications

• At least 2 years of relevant experience.
• A team player with a positive attitude and enthusiasm to learn.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Plan and coordinate preventive maintenance with customers and engineers.
• Dispatch field service engineers and assign service orders.
• Prepare billing for completed maintenance.
• Generate reports using Excel.
• Register customer calls in the service management system.
• Perform any adhoc duties assigned.

Skills

Good communication skills

Interpersonal skills

Multi-tasking

Positive attitude

Enthusiasm to learn

Tools

SAP

MS Office Applications

Excel (Pivot table and vlookup)

Job description

Customer Service Executive

• Work location: Toa Payoh

Responsibilities

• Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Generate Reports using excel ,vlookup and pivot table
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Any adhoc duties assigned by Team Lead from time to time.

Requirements

• Possess good communication and interpersonal skills.
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)
• Able to multi-task in fast pace environment
• Positive attitude, the enthusiasm to learn and the ability to work in a team