Customer Care Manager jobs in United States

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Title: Enterprise Client Executive

Itron is revolutionizing how utilities and cities manage energy and water. We are committed to creating a more sustainable, resourceful world. Join us.

Senior, strategic consultative position that provides account-level leadership. Aligns Itron capabilities and offerings with the customers strategic initiatives and operates as the clients trusted advisor. Responsible for named accounts in a defined region in Singapore or Thailand.

Primary Deliverables

• Develop and close new and incremental business across assigned Water, Gas, Electricity and Smart City accounts
• Identify, qualify, create account/engagement plans and execute against the plan
• Responsible for bookings and revenue quota across all business lines
• Understand market, customer drivers, competition and regulatory environment
• Drive all aspects of the winning sales strategy including solutions architects, subject matter experts, product sales, delivery, legal and partners
• Position as the customers trusted advisor for the long-term customer relationship
• Own executive relationship across the customer enterprise
• Partner with customer enablement team to ensure we deliver to our commitments

Responsibilities/ Tasks to Perform

• Increase Predictability, Profitability and Growth;
• Leverage Itron to develop a complete relationship within clients across all BU’s solutions and outcomes.
• Ensure we deliver sold value to customer through the implementation and ongoing operations of our solutions and outcomes;

Criteria for Success

• Revenue; margin growth; CSAT, forecasting accuracy; customer/partner success; conversion rate

Required Skills and or Experiences

• Proven track record of meeting and beating the revenue and business objectives for large accounts.
• Success selling complex network solutions and enterprise software solutions.
• Proven success in a matrixed organization where product and content comes’ from multiple sources;
• Proven track record as a consultative sales professional;
• Experience at selling at the device and application level;
• Experience leading complex commercial deals with legal and finance;
• Interpreting financial and market information to make decisions

Important Personal/Professional Attributes

• Gravitas;
• Comfortable working across the customer enterprise
• Comfortable with working with senior executives and developing relationships at that level;
• Ability to develop an and drive capture teams capable of delivering on goals and commitments;
• Must be highly collaborative, and business results focused

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com