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Loyalty & Partnership Executive
Job summary
A leading retail company in Singapore is seeking a candidate for managing Loyalty and Partnership programmes. The role includes planning marketing strategies, coordinating with stakeholders for brand promotions, and analyzing data for insights. Ideal candidates should have at least 1 year of experience in CRM and possess strong interpersonal skills. A degree in Marketing or a related field is required. This position offers a dynamic environment with opportunities for creative problem solving.
Qualifications
- Minimum 1 year of experience in CRM/Loyalty programme.
- Knowledge in customer acquisition, re-engagement, and retention.
- Experience in FMCG, Retail, or fast-paced industry is an advantage.
Responsibilities
- Assist with planning and marketing of Loyalty and Partnership programme.
- Manage corporate orders and ensure timely delivery.
- Coordinate with stakeholders to manage branding on platforms.
- Support UI/UX testing of the Loyalty app and gather feedback.
- Prepare communication materials for stakeholders.
- Liaise with brands for campaign execution.
- Ensure content accuracy and timely delivery to stores.
- Perform data analytics for useful insights on Loyalty programme.
- Manage member feedback related to the Loyalty programme.
Skills
Education
- Assist with the planning and marketing of Loyalty and Partnership programme
- Manage all corporate orders and purchases and ensure end-to-end delivery within stipulated timeline
- Coordinate and liaise with the internal and external stakeholders to manage the loading of brand info and visuals onto the individual platforms
- Support the UI/UX testing of the Loyalty programme app and take charge of gathering feedbacks and requirements from the stakeholders to be implemented as part of the app enhancement plan
- Assist with the preparation of communication materials to the internal stakeholders and external members of the public
- Liaise with the key stakeholders from the respective brands to facilitate the campaign and promotion execution in entirety
- Coordinate the production and loading of all communication materials and ensure content accuracy and timely delivery to stores
- Perform data analytics to provide the respective stakeholders with useful insights and recommendations on how they can further harness the Loyalty programme to increase footfall and sales to store
- Manage and attend to reviews, enquiries and member’s feedbacks pertaining to the Loyalty programme and streamline any pressing matters to the immediate superior promptly
- Minimum 1 year of work experience in CRM/Loyalty programme with background in customer acquisition, re-engagement and retention knowledge. Exposure in the FMCG, Retail or fast-paced industry will be an advantage.
- Degree in Marketing or related field of study
- Strong interpersonal communication skills, including relationship and partnership building to effectively engage stakeholders and employees
- Data driven, proactive and creative approach to problem solving
- A self-starter and comfortable in ambiguity - working through things for the first time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.