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Job summary
A prominent boutique hotel group in Singapore seeks a Front Office Associate to handle guest check-ins, manage reservations, and provide excellent customer service. Ideal candidates will have a Professional Certificate/NITEC and at least 2 years of experience in hospitality, alongside strong language skills and proficiency in Opera software. Competitive benefits include discounts, training resources, and staycation options.
Benefits
Qualifications
- Candidate must possess at least Professional Certificate/NITEC in any field.
- At least 2 years of working experience in a related field.
- Required language(s): English, preferable one other spoken language.
Responsibilities
- Processing guest check-ins and room assignments.
- Assist with luggage, safety box, and transportation.
- Collect payments according to policies.
- Answer enquiries about hotel services.
- Pre-register and manage reservations.
- Perform night audits during midnight shift.
- Handle loyalty membership inquiries.
- Maintain proper grooming and attire.
- Remain professional when communicating with guests.
Skills
Education
Tools
An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:
- Maxwell Reserve, Autograph Collection Hotel (Marriott)
- Duxton Reserve, Autograph Collection Hotel (Marriott)
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott)
Note: Restaurants & Bars
- Yellow Pot, Anouska's (Duxton Reserve)
- Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
- The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
- GupShup (The Serangoon House)
- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
- Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
- To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
- Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
- Answer enquiries about hotel services, in house events, directions, attractions etc
- Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
- Perform night audits during midnight shift and prepare necessary reports
- Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
- To always be on time and at work when scheduled, in proper grooming and uniform
- To always remain professional with positive attitude and actions when communicating with guest and associates
- Any other duties / task as requested by management
- Candidate must possess at least Professional Certificate/NITEC in any field
- Required language(s): English, preferable one other spoken language
- At least 2 year(s) of working experience in a related field
- Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
- Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.