Service Crew Supervisor

MDESG PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A service-oriented company in Singapore is seeking a leader to guide and support the service team. The role involves ensuring smooth operations, providing training, and maintaining service standards. Key responsibilities include conflict resolution, customer issue management, and compliance with hygiene regulations. The ideal candidate will demonstrate strong communication skills and a passion for delivering exceptional customer service. This position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Experience in leadership roles, particularly in service-oriented environments.
• Strong communication and interpersonal skills.
• Ability to manage conflicts and provide team support.

Responsibilities

• Lead the team and support operations during shifts.
• Train staff and provide feedback to enhance productivity.
• Ensure service standards and handle customer issues.
• Maintain cleanliness and manage reservations.

Job description

Leadership and management

• Lead the team: Guide and support service crew members to ensure smooth and efficient operations during each shift.
• Train and mentor: Provide on-the-job training, guidance, and coaching to help staff develop their skills and perform their roles effectively.
• Performance management: Monitor team performance, conduct reviews, and provide feedback to enhance productivity and service quality.
• Scheduling: Plan and prepare staff duty rosters and off-day schedules.
• Resolve conflicts: Address and resolve any conflicts that arise within the team.

Customer service and operations

• Ensure service standards: Uphold and enforce service standards, including greeting guests warmly and ensuring customer satisfaction.
• Handle customer issues: Address and resolve guest queries, issues, and complaints efficiently.
• Support daily tasks: Assist with and oversee daily operations, such as taking orders, serving food and drinks, and preparing food.
• Maintain cleanliness: Ensure all service and dining areas are clean, organized, and well-maintained.
• Promote menu items: Recommend and promote menu items and specials to customers.
• Handle reservations: Arrange seating and manage reservation inquiries.

Compliance and administration

• Uphold standards: Ensure that food hygiene, safety, and other company standards are maintained at all times.
• Support management: Support the outlet manager in running the daily operations.
• Adhere to procedures: Follow all service procedures and standards established by the company.
• Promote responsible service: Serve alcoholic beverages responsibly according to company and regulatory standards.