FMC Operations Lead — Team Management & Reporting

ENGIE South East Asia; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading energy management company based in Singapore is looking for a Fault Management Center Leader. The role involves managing the FMC team, ensuring smooth operations, scheduling staff, and training team members. Ideal candidates have at least three years of experience in Helpdesk or Call Centre management, strong interpersonal skills, and a proactive, service-oriented mindset. Join us to make a meaningful impact in the energy sector.

Qualifications

• At least three years of relevant experience in Helpdesk/Call Centre operations.
• Able to work independently with minimal supervision.
• Strong leadership qualities with good planning and organisational skills.

Responsibilities

• Lead and manage the Fault Management Center (FMC) team.
• Schedule manpower and ensure minimum manning requirements are met.
• Train and guide team members with up-to-date knowledge.

Skills

Leadership

Interpersonal skills

Communication skills

Organisational skills

Service-oriented mindset

Education

Tertiary or diploma qualification

Job description

A leading energy management company based in Singapore is looking for a Fault Management Center Leader. The role involves managing the FMC team, ensuring smooth operations, scheduling staff, and training team members. Ideal candidates have at least three years of experience in Helpdesk or Call Centre management, strong interpersonal skills, and a proactive, service-oriented mindset. Join us to make a meaningful impact in the energy sector.