Operations Supervisor (F & B)

ZHENG ZHONG TIONG BAHRU SHUI KUEH; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A popular local food outlet in Singapore is seeking a responsible Outlet Supervisor who will assist the Outlet Manager in daily operations, ensuring compliance with health and safety standards. Responsibilities include overseeing outlet operations, managing inventory levels, supervising service staff, conducting quality checks, and planning staff schedules. The ideal candidate should possess good knowledge of service operations and be able to work efficiently, especially during busy hours. This position plays a critical role in maintaining high standards and smooth operations.

Responsibilities

• Assist Outlet Manager in operations compliance with health and safety standards.
• Oversee outlet operations in absence of Outlet Manager.
• Plan and maintain outlet inventory levels.
• Manage opening and closing shifts efficiently.
• Perform food quality and customer service checks.
• Supervise and assign tasks to service staff.
• Plan staff schedules for resource optimization.
• Conduct monthly stock checks and inventory management.

Job description

· Assists the Outlet Manager/Area Manager in outlet operations to ensure compliance with health and safety standards as well as food handling hygiene standard

· Oversees the smooth operation of 1 outlet in the absence of Outlet Manager

· Plan and maintain a safe level of outlet inventory for the outlet operation. Ensure strict receiving, checking and storage procedures of products

· Be proficient of all the responsibilities of the Service Staff and the various work stations

· Manage opening and closing shift and ensure an efficient work stations exists

· Good working knowledge of opening and closing procedures

· Perform food quality and customer service checks

· Supervise and manage staff while on duty. Prioritize and assigning work to the staff

· Be knowledgeable in MOM regulations and laws

· Plan staff schedule to maximize manpower resource and productivity in the absence of Outlet Manager

· Maintain critical standards for product quality, service speed and training, cleanliness and sanitation

· Manage the development and training of service staff Assist in coaching and counselling problems with service staff

· Ensure proper grooming and appearance of service staff

· Assist Outlet Manager in enforcing discipline and proper conduct of all staff

· Good understanding of the POS system

· Assist the Outlet Manager/area Manager in outlet administrative duties and petty cash claims and reconciliations and the timely submission of all documents and paperwork to Corporate office

· Ensure all cash takings are promptly deposited in the absence of Outlet Manager

· Assist in conducting monthly stock checks and take of all inventories

· Assist Outlet Manager in ensuring proper coordination and execution of promotions and marketing activities implemented by Marketing Department