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Customer Service Fulfillment Officer (Bank Sector Client - Contact Centre Department)
- Manages and handle incoming & outgoing emails/ Service escalations / waivers
- Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers.
- Working with team members to ensure the Service Level for Emails, Letters, Faxes Payment Advice and Social Media management are met daily.
- Render support to submit waiver requests for those waiver cases submitted via IVR
- Adherence to the rules and guidelines as per the UOB Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests and Social media management.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.