IT Logistics Specialist (Private Bank, Permanent)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is seeking an IT Support Specialist to deliver high-quality technical support to end users in Singapore and Taipei. Key responsibilities include providing Level 1 and Level 2 support, managing facility services, and overseeing employee onboarding. The ideal candidate has at least 5 years of experience in a similar role, preferably within the Banking and Financial Sector. Strong customer service and communication skills are essential. This role offers a dynamic work environment and opportunities for growth.

Qualifications

• Minimum of 5 years of relevant experience, preferably in the Banking and Financial Sector.
• Proven experience in managing and supporting VDI, Workspace One, and mobility devices.
• Ability to manage relationships with senior management and C-suite executives.

Responsibilities

• Deliver high-quality technical support to end users in Singapore and Taipei.
• Provide Level 1 and Level 2 service desk support.
• Manage facility services and maintenance.

Skills

Technical support

Customer service orientation

Communication skills

Analytical capabilities

Collaboration

Education

Bachelor’s degree or diploma in Computer Science, Information Technology, or related field

Tools

Windows OS

MS Teams

M365

Virtual Desktop Infrastructure (VDI)

Workspace One

Job description

Raffles Place

5 days

Responsibilities

• Deliver timely, high-quality technical support to end users in Singapore and Taipei, including VIP stakeholders
• Provide Level 1 and Level 2 service desk support, promptly responding to and following up on incidents and user requests
• Support a diverse workplace environment, including PCs, trading phones, virtual machines, mobile solutions, printers, and software applications (Windows OS, Office Suite, MS Teams, M365)
• Maintain IT and Logistics inventory, ensuring documentation is current and Windows security patches are applied in a timely manner
• Perform basic administration tasks for Active Directory and print services, as well as manage systems and accounts for Virtual Desktop Infrastructure (VDI) and Workspace One
• Lead and implement IT and Logistics projects in collaboration with Corporate IT and Logistics specialists
• Oversee employee onboarding and offboarding processes in partnership with HR and hiring managers, including workspace setup and office access
• Manage facility services and maintenance, including lighting, HVAC, electrical systems, cleaning, workplace reconfigurations, fire safety, and asset inventory
• Undertake additional ad‑hoc IT and Logistics duties as assigned

Requirements

• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field, with a minimum of 5 years of relevant experience, preferably in the Banking and Financial Sector.
• Proven experience in managing and supporting VDI, Workspace One, Windows OS, MS Teams, M365, video conferencing tools, and mobility devices.
• Proficient in supporting and managing relationships with senior management and C‑suite executives end users.
• Strong customer service orientation and a collaborative team player with a growth mindset, committed to high standards and capable of working independently and innovatively.
• Excellent communication and interpersonal skills, with strong troubleshooting and analytical capabilities, and the ability to perform under pressure.

Please state your availability, current and expected salary in the resume.

Email: [e-mail]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Charnele Tan | Registration No: R1105360