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Lucid Motors
Customer Support Agent
Job summary
A customer support company in Riyad Al Khabra is looking for skilled Customer Support Representatives. The role involves responding promptly to customer inquiries and providing assistance via phone, email, and chat. Candidates should possess strong communication skills and experience with help desk software. The position offers a chance to work in a dynamic environment dedicated to improving customer experience.
Qualifications
- Familiarity with the industry is a plus.
- Experience in customer support roles preferred.
- Understanding of how CRM systems work.
Responsibilities
- Respond to customer queries via phone, email or chat.
- Update internal databases with information about technical issues.
- Monitor customer complaints on social media.
Skills
Tools
Abwaab | Customer Support
KSA-based only
Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customers' needs and help them use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our product, sales and marketing teams
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work (Zendesk)
Excellent communication and problem-solving skills
Multi-tasking abilities
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.