Care ofertas em United States

• Manage the Telephone and Fax Operators staff to ensure that they are appropriately motivated and trained and carry out their responsibilities to the required standards.
• Ensure total customer satisfaction in orderto promote a quality image of the company and achieve its objectives.
• Maintain and implement all necessary policies and procedures to ensure continuous service improvement.
• Participate in various customer care programs to maintain the company's current, past, and potential customers.
• Participate in various customer satisfaction surveys and the analysis of its feedback to outline common complaints in order to develop efficient solutions.
• Maintain an accurate up to date customer information database.
• Investigates and resolves any problems posted from the call center in cooperation with the concerned department.
• Prepare the necessary reports, studies and presentations to brief the top management of the level of customer’s satisfaction, outline common complaints and inquires and recommend solutions.
• Maintain an awareness of new developments in the customer service field and ensure that the company make the best use of any such developments.

Skills

Skills:

• Effective communication
• Proficiency in English
• Proficiency in Microsoft Office programs
• Bachelor's degree in Business Administration or English Language