Waiter – Tamayyaz (Saudis Only)

AccorHotel; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain in Saudi Arabia is seeking candidates for a customer service role that offers training opportunities. Responsibilities include interacting with guests, maintaining cleanliness, and assisting in various areas of the hotel. This position is open to Saudi Nationals with a passion for hospitality, requiring basic English skills and strong interpersonal abilities. Ideal for fresh graduates and those with limited experience looking to kickstart their careers in the hospitality industry.

Qualifications

• Open to candidates with little to no work experience, including fresh graduates.
• Strong passion for the Hospitality Field is essential.
• Ability to work a flexible roster based on departmental needs.

Responsibilities

• Attend training sessions related to guest care and grooming standards.
• Interact with guests to present menus and take orders.
• Maintain cleanliness and organization in the workspace.

Skills

Basic English skills

Interpersonal and communication skills

Team player

Ability to focus on guest needs

Job description

Job Description

Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.

Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.

Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.

Ensures proper appearance (condition of uniforms) and grooming whilst on duty.

Handles the guest greeting upon arrival and their seating through the hostess.

Ensures that under no circumstances the entrance is left unattended.

Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well‑being.

Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).

Reports cleanliness and maintenance issues to the immediate Supervisor.

Handles guest complaints as per instructions or consults the immediate Supervisor.

Does all mise‑en‑place work according to the whole day service requirements.

To report any equipment failures / problems to the Maintenance Department.

To pass any maintenance requests to the Maintenance Department.

To participate in any Training / Developments schemes as recommended by senior management.

Attends all regular departmental briefings and contributes to an open communication within the assigned team.

To treat guests and colleagues in a polite and courteous manner.

To observe high standards of personal hygiene.

To maintain clean and organized side stations at all times.

To anticipate customers’ needs.

To be flexible in assisting around different areas of the hotel.

Familiar with the company’s internal policies and safety procedures

Helps in other areas of the Hotel if the situation requires.

To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety.

Be familiar with all related company documentation and especially with the relevant Operational Standards for the department.

To carry out any other reasonable duties and responsibilities as assigned.

Qualifications

Tamayyaz Program is for Saudi Nationals Only.

Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.

Basic English skills are a must.

Strong passion for the Hospitality Field.

Excellent interpersonal and communication skills.

Is a team player that contributes to and proactively assists co‑workers.

Ability to work a flexible roster depending on departmental needs.

Ability to focus attention on guest needs, always remaining calm and courteous.