Waiter - Six Senses Southern Dunes, The Red Sea

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 30,000 - 40,000; Full time

Job summary

A global hospitality brand in Saudi Arabia is seeking an individual to provide exceptional guest service in a restaurant setting. Responsibilities include greeting guests, managing operational budgets, and ensuring cleanliness and adherence to service standards. The ideal candidate will possess strong communication skills and a professional demeanor. This role emphasizes guest care, operational efficiency, and teamwork.

Qualifications

• Professional demeanor and ability to project positivity.
• Empathy and problem-solving skills.
• Strong communication and guest service skills.

Responsibilities

• Greet guests on arrival and conduct check-in procedures.
• Assist in seating and present the menu.
• Control outlet operational budget and maximize profitability.
• Ensure prompt and efficient service.
• Maintain cleanliness of menus and wine list.

Job description

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

My duties and responsibilities will include

• Greet guests on arrival and conduct welcome and check-in procedures in an efficient and friendly manner, using guest name whenever possible.
• Answer outlet telephone courteously and efficiently as specified in departments standards.
• Escort guest to the table and assist in seating and present the menu.
• Ensure that you serve all the guest face towel.
• Assist in the control of their outlet operational budget, ensuring that all costs are strictly controlled maximizing profitability.
• Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur.
• Work with an empathetic attitude and if there is any problem which cannot be handled, must contact supervisor.
• Ensure that all guests are greeted courteously and attentively in the working area.
• Attend regular meeting and briefing to keep informed of policies and procedures, special events, further improvement plans and guest comments.
• Ensure the prompt and efficient service required by standards.
• Take order from any food & beverage outlet menus.
• Ensure all mis-en-place for restaurant service is correctly prepared prior to opening hour of service.
• Follow the leadership of the captain or supervisor on shift.
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
• Have good knowledge of all F&B outlets opening hours.
• Recommend and promote items as directed by supervisor.
• Report any maintenances faults following the required steps.
• Knowledge on menu prices and suggesting upselling when necessary.
• Ascertains guest satisfaction and ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Ensure all equipment of the department is kept clean and in good working condition.
• ell all property facilities and activities.
• Attend meetings and training as required.
• Knowledge and strict adherence to LQA standards.
• Perform any additional tasks given to me by supervisor/management.