Waiter (Saudi National)

SLS; Umluj; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury dining establishment in Umluj, Saudi Arabia, is seeking a Waiter/Server to deliver an elevated dining experience. The role involves providing attentive food and beverage service, ensuring smooth daily operations, and enhancing guest satisfaction through upselling techniques. Candidates should be proactive in handling inquiries and complaints while maintaining cleanliness and presentation standards in a fast-paced environment. Experience in similar roles is beneficial, and team collaboration is essential.

Responsibilities

• Provide consistent, professional service of all food and beverage offerings.
• Ensure a smooth flow of daily operations and support the Supervisor.
• Act as a liaison between the kitchen and service team.
• Maintain a strong presence on the floor, anticipating guest needs.
• Handle guest inquiries, comments, or complaints proactively.
• Maintain cleanliness and presentation standards.
• Use POS systems efficiently for order-taking and billing processes.
• Monitor product quality and communicate inconsistencies.
• Apply upselling techniques to enhance guest experience.
• Assist in daily and weekly inventory checks.
• Support bar operations when required.
• Attend pre-shift briefings and training sessions.
• Deliver personalized service to all guests.

Job description

Job Description

At SLS Red Sea,aWaiter / Server playsa key role in delivering an elevated and dynamic dining experience that is bold, playful, and personal. Reporting to theF&BSupervisor, this positionis responsible forproviding attentive, high-quality food and beverage service while supporting the overall operation of the outlet. The Waiter / Server ensures smooth day-to-day service, contributes to guest satisfaction, and helps drive revenue through upselling and expert product knowledge.

Key Responsibilities

• Provide consistent, professional serviceofall food and beverage offeringsin accordance withhotel SOPs and brand standards.
• Ensure a smooth flow of daily operations and support the Supervisor in meeting service quality and guest satisfaction goals.
• Act as a liaison between the kitchen and the service team to ensuretimelyandaccurateorder delivery.
• Maintain a strong presence on the floor,anticipatingguest needs and ensuring a warm, engaging, and efficient dining experience.
• Confidently handle guest inquiries, comments, or complaints with asolutions-focused and proactive approach.
• Maintain cleanliness, hygiene, and presentation standards across the dining area and service stations.
• Use POS systems (e.g., Micros) efficiently for order-taking and billing processes; handle cash and credit transactions in line with company procedures.
• Monitor product quality and communicate any inconsistencies to the Supervisor or Chef.
• Consistently apply upselling techniques to enhance the guest experience and maximize revenue.
• Assistin daily and weekly inventory checks and ensure proper storage and stock levels of operating equipment and supplies.
• Support the bar operations whenrequired.
• Attend pre-shift briefings, team meetings, and training sessions asrequired.
• Deliver highly personalized service to all guests, including VIPs, ensuring each guest feels recognized and valued.

Additional Information

• Participate in the Quality improvement process
• Maintain a close relationship with other department Managers / heads.
• Work closely with the hotel team either in finance or other departments to ensure smooth communications are maintained.