Transportation Specialist

DHL Global Forwarding; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

An international logistics company in Dammam, Saudi Arabia is seeking a Transportation Specialist to oversee customer operations and logistics processes. The ideal candidate will have at least 4 years of experience and considerable expertise in managing projects independently. Responsibilities include resolving supply chain issues, ensuring smooth operations, and building relationships with stakeholders. The company offers competitive salaries, mentorship, and extensive training opportunities.

Benefits

Comprehensive training opportunities

Mentorship from experienced professionals

Competitive salary

Qualifications

• 4 years or more of relevant experience in logistics.
• Ability to manage projects independently with limited supervision.
• Expertise in customer operations and supply chain management.

Responsibilities

• Execute and manage customer operations plans for efficient logistics.
• Resolve order/delivery issues and ensure smooth operations.
• Draft reports related to sales trends and customer inquiries.

Skills

Project management

Customer service

Problem-solving

Logistics knowledge

Communication

Education

Advanced knowledge obtained through education and work experience

Job description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.

Transportation Specialist – Dammam, Saudi Arabia

• Execute customer operations plans and processes to deliver efficient logistics processes
• Execute, manage and update orders received via the system including special and non-assigned orders
• Ensure flow of goods and information across a customer's global supply chain and provide resolution for order/delivery issues
• Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
• Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
• Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
• Track the available capacities and ensure optimum utilization as per the set objectives
• Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary
• Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
• Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery
• Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations
• Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service
• Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency

Stakeholders

• Connect with and influence other specialist departments and 3rd parties e.g. external service providers
• May convince others to accept new concepts, practices, and approaches
• Build strong, trusting cross-functional relationships with DHL managers
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line managers and employees

Management Responsibilities

• Individual contributor who may manage two or fewer employees
• May direct the work of other lower-level professionals or manage processes and programs
• Coach and review the work of lower-level professionals

Now, here is what we need from you!

• Subject matter expert who applies advanced knowledge of job area typically obtained through advanced education and work experience
• Manage projects / processes, working independently with limited supervision
• Problems faced are difficult and sometimes complex.
• Experience 4 years or above

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary

Why join DHL Global Forwarding?

• The largest global network with more than :30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision:

The Logistics Company for the World.

Our Mission:

Excellence. Simply Delivered.

Our Purpose:

Connecting People, improving lives.

Our Values:

Respect & Results

Our Goals:

Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.