Transportation Coordinator

Mosanada Logistics Services; Medina Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A logistics company in Saudi Arabia is seeking a Transportation Coordinator to oversee delivery operations and ensure compliance with policies. The successful applicant will coordinate routes, manage driver schedules, and address customer concerns efficiently. Ideal candidates should have 1-2 years of experience in transportation and strong English proficiency. This role emphasizes effective communication and problem-solving skills to manage logistics challenges efficiently.

Qualifications

• 1-2 years of experience in the transportation field.
• Familiarity with truck sizes and delivery protocols.

Responsibilities

• Oversee timely delivery of goods and operations of drivers.
• Coordinate delivery routes and ensure on-time dispatch.
• Handle customer complaints and monitor delivery issues.
• Ensure compliance with security and operational procedures.

Skills

Proficiency in English

Problem-solving

Job description

Main Job Purpose:

The Transportation Coordinator is responsible for overseeing the timely delivery of goods, the day-to-day operations of the drivers, and ensuring the safety and wellbeing of staff, compliance with company policy and procedure, country laws and guidelines, along with the maintenance and care of company vehicles.

Responsibilities:

• Coordinate the delivery of products, dispatching, routing, and tracking of delivery vehicles.
• Organize routes concentrating on customer service.
• Ensure to dispatch all company drivers on time and as per the plan set with the transportation supervisor.
• Ensure all deliveries/pick-ups are done efficiently; specific customer requests or concerns are communicated to all transportation employees.
• Handle customer complaints and investigate delivery issues. These may include damaged products and late or lost deliveries, escalating to the transportation supervisor where necessary.
• Frequent communication with customer representatives, MLS customer service, and MLS management regarding the status and logistics of deliveries/pick-ups to ensure quality service is provided.
• Ensure to track routes to ensure on-time deliveries to customers.
• Manage POD return and WDR data entry, updating DDR, WDR & check CDRF forward Invoices to Operations. Prepare load plan and Invoice segregation for loading/delivery trips.
• Review drivers’ hours properly and submit timecards to supervisors. Record Drivers' Trip allowances through DDAR records.
• Record driver concerns through debrief, along with policy violations and direct main issues to the Transportation Supervisor/the Team leader.
• Ensure adherence to all security and operational procedures. Monitor assets assigned to Driver/Staff – Bravo units, uniform, ID tags, Handheld units, pallets, cages, all MHE, Truck straps/bars

Requirement:

• Experience 1-2 years in the transportation field.
• Proficiency in English
• Location: KSA – Al-Madina
• Aware of truck sizes and the delivery driver’s problem-solving.