Training Service Manager

Hitachi; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading energy solutions company in Dammam seeks a Training Center Manager to develop and execute technical training strategies for their workforce. The ideal candidate will have an engineering degree, extensive experience in the power grid sector, and strong leadership skills. Responsibilities include managing all training operations, certifying trainers, and aligning training with business objectives. Proficiency in English is required, and Arabic is a plus.

Qualifications

• Minimum 5 years of experience in the power grid sector.
• Significant customer-facing experience.
• Preferred expertise in providing technical training.

Responsibilities

• Drive development and execution of technical training strategies.
• Manage training center operations and resources.
• Ensure compliance with regulations and standards.

Skills

Leadership

Training program design

Customer interaction

Technical knowledge

Proficiency in English

Education

Engineering degree

Business Administration degree

Job description

Location: Dammam, Eastern Region, Saudi Arabia

Job ID: R0112579

Date Posted: 2025-11-20

Company Name: HITACHI ENERGY LTD

Profession (Job Category): Communications & Corporate Affairs

Job Schedule: Full time

Remote: No

The opportunity

The Training Center Manager drives the development and execution of technical training strategies to build and improve the competencies of a company's technical workforce. The manager achieves this by identifying training needs, designing effective curriculum, leading a team of trainers, and managing all training center operations and resources. The ultimate goal is to equip technical staff with the latest knowledge and practical skills to enhance performance and achieve business objectives.

How you’ll make an impact

• Developing, promoting, and executing the PGSV service training strategy at the local level, in alignment with global and hub initiatives.
• Accountable for establishing the PGSV training center model and governance within the country.
• Exhibiting a strong commitment to the expansion of the service training business in the country, encompassing new segments and customers (both external and internal).
• Proactively initiating strategic growth initiatives to enhance the training business within the country and to support the hub.
• Responsible for certifying the training center and trainers to optimize the training support to the country and the hub.
• Drives, implements, reports on, and monitors training center performance targets.
• Manages the daily operations of the training business to ensure profitability, growth, and continuous improvement.
• Training oversight: Ensures design and delivery of internal, and customer technical training related to applicable technologies in accordance with contract and budget.
• Planning: Ensures continuous planning for the Training function, assigning proper instructors and classrooms for each scheduled course and providing schedule changes for other departments in case of overschedule.
• Documentation: Ensures that training related documentation and any special equipment or customized devices are accurately prepared and available for training sessions.
• Pricing: Establishes pricing for courses and provides relevant data for use with proposals.
• Vendors: Selects, manages, and ensures proper training of outsourced trainers.
• Monitoring: Plans periodic training for course instructors to ensure knowledge of current technical environment and solutions, maintains detailed record of the training courses attended by internal resources.
• Ensures training courses are performed in accordance with Occupational Health and Safety (OHS) directives.
• Has a track record of designing and implementing impactful training programs that achieve measurable results.
• Leadership and management: Experience in a leadership capacity, such as supervising training teams, managing budgets, and overseeing training strategies.
• Demonstrated ability to work closely with various departments—including Engineering, HR, and Operations—to identify training needs and align with business objectives.
• Expertise in designing and delivery of training with the customer's needs, goals, and experience as the central focus, including understanding customer journey mapping and applying feedback loops.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy core values of safety and integrity, taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Education: Engineering degree and Business Administration degree.
• Experience: Minimum 5 years (preferred 10 years) in the power grid sector.
• Customer‑facing experience: Significant experience interacting directly with customers.
• Training and information transfer: Preferred expertise in providing technical training and transferring information to customer teams.
• Proficiency in both spoken & written English language is required. Arabic is a plus.

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