Tech-Savvy IT Support & Helpdesk Specialist

LAWAZEM | لوازم; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT service provider in the Riyadh Region is seeking a dedicated IT Support / Helpdesk professional to provide technical assistance to employees. Responsibilities include first-level technical support for various IT issues, maintaining IT documentation, and training employees on software applications. The ideal candidate has an associate degree in Computer Science and proven experience in IT support, along with strong troubleshooting and communication skills. Fluency in Arabic and English is required.

Qualifications

• Proven experience in IT support or helpdesk position.
• Strong understanding of computer systems and technology.
• Familiarity with ticketing systems and IT service management.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Troubleshoot and resolve user issues related to IT services.
• Monitor and manage IT support tickets.

Skills

Technical support

Troubleshooting

Customer service

Communication

Knowledge of IT systems

Education

Associate degree in Computer Science or related field

Job description

A leading IT service provider in the Riyadh Region is seeking a dedicated IT Support / Helpdesk professional to provide technical assistance to employees. Responsibilities include first-level technical support for various IT issues, maintaining IT documentation, and training employees on software applications. The ideal candidate has an associate degree in Computer Science and proven experience in IT support, along with strong troubleshooting and communication skills. Fluency in Arabic and English is required.