Team Leader - Front Desk (Saudi Talent)

Dar Rayhaan by Rotana; Al Khobar; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel in Al Khobar is seeking a dynamic Team Leader for Front Desk operations. The successful candidate will manage a team, ensure efficient check-in/out processes, and uphold exceptional customer service standards. Responsibilities include training staff, addressing guest concerns, and collaborating with other departments to enhance guest experiences. Candidates should possess strong leadership skills and a background in hospitality management.

Qualifications

• Proven experience in a Front Desk or similar customer service role.
• Strong leadership and communication skills.
• Excellent problem-solving abilities.
• Ability to work under pressure and handle challenging situations.
• Customer-oriented mindset with a focus on providing exceptional service.

Responsibilities

• Manage and lead a team of Front Desk staff.
• Oversee daily operations, including check-in/out procedures.
• Train and mentor staff on customer service and front desk procedures.
• Monitor and maintain guest satisfaction levels.
• Handle any guest concerns or escalations efficiently.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain records and reports relating to Front Desk activities.

Skills

Leadership

Communication

Problem solving

Customer service

Time management

Team management

Conflict resolution

Attention to detail

Multitasking

Knowledge of front desk operations

Education

Diploma or degree in Hospitality Management or related field

Tools

Hotel management software

MS Office suite

Job description

Summary

We are looking for a dynamic Team Leader to oversee our Front Desk operations. The ideal candidate will be responsible for supervising a team of Front Desk staff, ensuring smooth check-in/out processes, handling guest inquiries, and maintaining a high level of customer service.

Job Responsibilities

1. Manage and lead a team of Front Desk staff.
2. Oversee daily operations, including check-in/out procedures, reservations, and guest inquiries.
3. Train and mentor staff on customer service and front desk procedures.
4. Monitor and maintain guest satisfaction levels.
5. Handle any guest concerns or escalations efficiently and professionally.
6. Coordinate with other departments to ensure seamless guest experiences.
7. Maintain records and reports relating to Front Desk activities.

Candidate Requirements

1. Proven experience in a Front Desk or similar customer service role.
2. Strong leadership and communication skills.
3. Excellent problem-solving abilities.
4. Ability to work under pressure and handle challenging situations.
5. Knowledge of hotel management software and MS Office suite.
6. Customer-oriented mindset with a focus on providing exceptional service.
7. Diploma or degree in Hospitality Management or related field.

Skills

• Leadership
• Communication
• Problem solving
• Customer service
• Time management
• Team management
• Conflict resolution
• Attention to detail
• Multitasking
• Knowledge of front desk operations