Supervisor - Information Technology

Red Sea Global; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A premier development company in Saudi Arabia is looking for an IT Supervisor to supervise daily IT operations. Key responsibilities include providing technical support, ensuring infrastructure performance, and maintaining data security standards. The ideal candidate will hold a Bachelor's degree in a related field and have significant experience, including supervisory roles. This position offers an opportunity to enhance IT services across various facilities and play a crucial role in technology implementation.

Qualifications

• Bachelor’s degree required; relevant experience in IT support essential.
• At least 1–2 years in a supervisory or lead role needed.
• Familiarity with IT certifications is preferred.

Responsibilities

• Provide first and second-line support for IT issues.
• Monitor IT infrastructure's performance.
• Maintain uptime for critical systems.
• Support implementation of new applications and upgrades.
• Document procedures for business continuity.

Skills

IT Hardware & Network Support

End-User Technical Support & Troubleshooting

Operational Systems Support

Systems Security & Access Management

Helpdesk Management

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

6 years of relevant experience

1–2 years in a supervisory or lead technician role

Relevant IT certifications (e.g., CompTIA, Cisco, Microsoft)

Job description

Job Purpose

Supervise daily IT operations, ensuring infrastructure stability, system performance, and efficient end-user support across the destination's facilities. Support the rollout of technology solutions and uphold data security standards.

Job Responsibilities

• Provide first and second-line support for hardware, software, and network-related issues.
• Monitor performance of IT infrastructure, including routers, switches, servers, and wireless systems.
• Ensure daily backups are completed, tested, and documented appropriately.
• Maintain uptime for critical systems including POS, ticketing, access control, and guest Wi-Fi.
• Configure and deploy devices (laptops, tablets, printers) for staff and operational teams.
• Enforce IT policies, user access controls, and data protection measures.
• Support implementation and testing of new applications and system upgrades.
• Troubleshoot system outages and coordinate with external vendors for resolution.
• Maintain inventory and asset tracking logs for all IT hardware and software licenses.
• Support integration of digital signage, sound systems, and AV setups for events.
• Provide IT orientation and support for new staff during onboarding.
• Monitor helpdesk system, ensure timely resolution, and elevate recurring issues.
• Document standard procedures and keep IT manuals up to date for business continuity.
• Participate in planning for disaster recovery and cybersecurity response scenarios.
• Provide first and second-line support for hardware, software, and network-related issues.

Job Requirements

Academic Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a relatedfield.
• 6 years to relevant experience with at least 1–2 years in a supervisory or lead technician role.
• Relevant IT certifications preferred (e.g., CompTIA, Cisco, Microsoft). Strong troubleshooting and end-user support skills.

Technical Competencies

• IT Hardware & Network Support
• End-User Technical Support & Troubleshooting
• Operational Systems (POS, Ticketing, Access) Support
• Systems Security & Access Management
• Digital Platform & Infrastructure Monitoring
• Asset & Inventory Control
• Helpdesk Management
• Disaster Recovery & Data Backup