Strategic Call Center Operations Manager

Parker Connect; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading service provider in Saudi Arabia seeks candidates for a key role focusing on financial responsibility for assigned accounts. This position involves setting performance targets, improving service delivery, and leading a team to meet operational objectives. Ideal candidates should possess strong interpersonal skills and a proven ability to drive results. Experience in managing client relationships and analyzing operational processes is essential. Join a dynamic environment dedicated to achieving both financial and non-financial objectives.

Qualifications

• Experience in financial management of assigned accounts.
• Ability to optimize service offerings and drive results.
• Proven track record in monitoring and improving service delivery.

Responsibilities

• Take financial responsibility for assigned accounts including forecasts.
• Set and meet performance targets and KPIs with upper management.
• Pro-actively monitor service delivery to prevent revenue loss.
• Constantly update service manual and oversee team activities.

Skills

Result Orientation

Operational Awareness

Building Networks

Coaching & Mentoring

Job description

A leading service provider in Saudi Arabia seeks candidates for a key role focusing on financial responsibility for assigned accounts. This position involves setting performance targets, improving service delivery, and leading a team to meet operational objectives. Ideal candidates should possess strong interpersonal skills and a proven ability to drive results. Experience in managing client relationships and analyzing operational processes is essential. Join a dynamic environment dedicated to achieving both financial and non-financial objectives.